Billing and Payment Support

Email: ar@zoominfo.com

Phone: (866) 904-9666 – Option 2

2024 W-9 ZOOMINFO MIDCO LLC – View PDF

ZoomInfo offers multiple ways for you to conveniently pay your invoice. Direct Debit Payments including credit/debit card and ACH Debit or manual payments including wire/bank transfer, EFT, ACH, and check are all accepted.

ACH

Bank of America N.A.
222 Broadway
New York, NY 10038

Account: 485010400723
Routing: 323070380
Tax EIN: 83-1896756

Domestic Wire

Bank of America N.A.
222 Broadway
New York, NY 10038

Account: 485010400723
Routing: 026009593
Tax EIN: 83-1896756

Stripe

Refer to the link provided at the bottom of your invoice.

Additional Information

Bill.com: 0188073630016362
Ariba: AN01000772083
Coupa: Send invitation to connect to ar@zoominfo.com

Related Documents

US Remittance Advice – View PDF
US Bank Authorization – View PDF

 

 

USD Wire

Bank of America N.A.
222 Broadway
New York, NY 10038

Account: 485010400723
Routing/SWIFT: BOFAUS3N

Foreign Currency Wire

Bank of America N.A.
555 California St.
San Francisco, CA 94104

Account: 485010400723
Routing/SWIFT: BOFAUS3N

Stripe

Refer to the link provided at the bottom of your invoice.

Additional Information

Bill.com: 0188073630016362
Ariba: AN01000772083
Coupa: Send invitation to connect to ar@zoominfo.com
PAN Number: AACCZ1236G

Related Documents

India No PE – View PDF
India Online Form 10F – View PDF
Tax Residency Certificate – View PDF
Withholding Request, India – View PDF

Domestic Payments (BACS, CHAPS, Faster Payments)

ZoomInfo UK LTD
Bank of America N.A.
2 King Edward Street, London EC1A 1HQ
Branch Code: 6008

Account (GBP): 88255023
Account (USD): 88255031
Account (EUR): 88255015

SWIFT Code: BOFAGB22

IBAN (GBP): GB60BOFA16505088255023
IBAN (USD): GB38BOFA16505088255031
IBAN (EUR): GB82BOFA16505088255015

Sort Code (BACS): 301635
Sort Code (CHAPS): 165050

International Payments

ZoomInfo UK LTD
Bank of America N.A.
2 King Edward Street, London EC1A 1HQ
Branch Code: 6008

Account (GBP): 88255023
Account (USD): 88255031

IBAN (GBP): GB60BOFA16505088255023
IBAN (USD): GB38BOFA16505088255031

Swift Code: BOFAGB22

Stripe

Refer to the link provided at the bottom of your invoice.

Additional Information

VAT Registration Number: 397 2612 66
Ariba: AN01000772083

Related Documents

UK Remittance Advice – View PDF

UK Bank Authorization (GBP) – View PDF
UK Bank Authorization (USD) – View PDF
UK Bank Authorization (EUR) – View PDF

Please see below for a list of common questions related to ZoomInfo billing and payment. If you have any questions not answered here, please email ar@zoominfo.com.

How can I update my billing address?

You can easily update your billing address by sending us an email at ar@zoominfo.com. Simply use the subject line Billing Address Change and we’ll handle the rest!

What should I do if my invoice includes tax but my organization is tax exempt?

If you’re tax exempt, please email us at ar@zoominfo.com your tax exemption documents with the subject line Tax Exemption Request. In the meantime, go ahead and pay the invoice amount excluding the tax. We’ll resolve your tax exemption case as soon as possible.

I’m confused about my invoice. Where can I get help?

Your contract and the billing schedule we provided at the outset should clarify your services and their billing frequency. If you’re still unsure, email us at ar@zoominfo.com with the subject line Billing Questions. We’re here to help!

Why does my invoice include multiple quotes?

We strive for convenience. If you have items with the same payment terms, we consolidate them into a single invoice. That’s why you might see multiple quotes.

What does the “Service Period” on my invoice mean?

The Service Period on your invoice corresponds to the duration of product use. For example, if you’re billed monthly, the service period will reflect the month you’re being billed for.

Why does my invoice contain multiple product descriptions, purchase orders, service periods, and tax rates?

We group products into invoices based on their payment terms. Therefore, you might see different purchase orders, service periods, and tax rates. But don’t worry! The payment terms are consistent, and we’ve included everything on one invoice for your convenience.

How can I update my Accounts Payable contact details?

You can easily update your Accounts Payable contact details by sending us an email at ar@zoominfo.com. Simply use the subject line AP Contact Update and we will take care of the rest!

What are the ZoomInfo billing portal features?

The billing portal provides an overview of the contractual elements of your subscription, including start date, end date, and details on paid and unpaid invoices. Follow this link for additional information: https://help.zoominfo.com/s/article/Overview-of-the-Billing-Portal

How can I get access to the ZoomInfo Billing Portal?

Customers have the ability to add more users as “Admins” on the admin portal. Once you’re added as an “admin”, you will receive a welcome email from ZoomInfo to set up your credentials. Once you have been set up, you can use the same credentials to log in to the billing portal as well as the admin portal.

Where can I find my invoices and payment receipts?

Admins can log in to the ZoomInfo billing portal and go to invoice section and find all invoices and receipts for payments to both view and download.

How can I Opt in to Auto payment?

Admins can log in to billing.zoominfo.com and elect into auto payment for the active plan on the overview page.

How can I Opt Out of Auto payment?

Please navigate to billing.zoominfo.com and make sure all invoices are paid before you can opt out of auto payment from the overview page in the billing portal.

Any questions on Billing Portal?

Email us at ar@zoominfo.com or use the live chat option on the billing portal to create a case for the AR team.

How do I make a payment?

We’ve made paying simple. Just refer to the How to Pay section of our website to get started.

What payment methods do you accept?

We offer multiple ways for you to conveniently pay your invoice. Payments including credit/debit card and ACH Debit or wire/bank transfer, EFT, ACH, and check are all accepted.

How can I get ZoomInfo onboarded to my company payment portal?

Email us at ar@zoominfo.com with the subject line Portal Request or send a direct portal invitation using the connection details found under the How to Pay section of our website.

What if my account is in collections and I want to resume service or settle my balance?

We’re here to help you navigate this. Send an email to our collections agent at zoominfo@trustaltus.com or call us at (800) 318-6494.

Where should I send payment remittance details?

Once you’ve made a payment, email us to ar@zoominfo.com with the subject line Payment Remittance Details. Please note that you may continue to receive payment reminders until your payment is received and applied to your account.

How can I access the payment portal?

It’s easy! In your new invoice, use the “Click to Pay” link. It will direct you to the Stripe-ZoomInfo portal for that specific invoice. Please remember to open the invoice in Adobe Acrobat Reader as the payment link may not work in some web browsers.

Can I pay in a different currency?

We conveniently accept USD, GBP, and EUR currencies. It is highly recommended that you pay in the currency your invoice was issued in.

Can I get an extended payment term?

Please detail your payment extension request in an email to our accounts receivable department at ar@zoominfo.com with a subject line of Payment Extension Request. We will be happy to work with you to determine your eligibility for the requested extension.

Is auto-pay an option?

Yes, we do offer an auto-pay option for customers to self enroll into auto pay on ZoomInfo Billing Portal. Customers can opt out at any point of time.

Where should I send vendor forms?

You can submit vendor forms via email to ar@zoominfo.com using the subject line Vendor Form Request.

How do I submit my Purchase Order (PO) Number?

You can send your PO number to us by emailing it to ar@zoominfo.com with the subject line PO Submission. Please also include your ZoomInfo account manager in the email.

How can I get a copy of my invoice, statement of account, or contract?

We can provide you with these documents upon request. Send us an email to ar@zoominfo.com with the subject line Document Request, and our Accounts Receivable team will assist you.

How do I get a copy of ZoomInfo’s business license or Certificate of Liability Insurance?

You can request these documents by contacting us via email at ar@zoominfo.com. Use Business License Request or COI Request as the subject line respectively.

What if the platform isn’t providing accurate data?

We apologize if you’re experiencing this issue. Our dedicated Customer Success team is ready to help. Please contact them via email at csmteam@zoominfo.com and they will be more than happy to assist you.

What if the platform isn’t delivering as promised?

We’re sorry to hear that you’re not fully satisfied. Our Customer Success team is always here to help. Please get in touch with them via email at csmteam@zoominfo.com, and they will work with you to resolve any issues.